Phuket Graceland Resort & Spa

First time guests at Phuket Graceland and we had a fantastic time. It's about an hour from the airport. The location is brilliant as many other reviews have stated, with particular highlights being walking distance to Patong beach, restaurants and numerous laundry options, the closest of which will deliver your washed and ironed clothes back to reception! The pools are huge and well maintained, and yes, it is difficult but not impossible to get poolside seating. Plenty of delicious options at the breakfast buffet. There are a lot of negative reviews for the "Standard" rooms but honestly, we found them to be fine and the caveats (frosted windows which won't open, mainly) are disclosed upfront at the time of booking. Air-conditioning worked well. The rooms, while older, were spotlessly maintained. There can be a musty smell but it's negligible and passes quickly. The bathrooms were likewise very well maintained and everything worked. The muezzin is not intrusive at all, and the rooms are overall very quiet. All that said, of course the poolside rooms looked great. High occupancy rates meant we couldn't try them this time. The hotel WiFi is fine, including poolside - enough to stream to a tablet without interruption. Contrary to other reviews, every single staff member we encountered was unfailingly enthusiastic, helpful and professional, even when dealing with the full spectrum of human behaviour. Likewise, checking in and out was very fuss free. This is not the cheapest place to stay but very comparable to other hotels of similar size and amenity.

Fabulous resort, with amazing staff! From reception, to the restaurants, cleaners, and servers, they all do an outstanding job.Loved everything about this place, especially my room upgrade, for my 50th Birthday! All food, drinks, were absolutely delicious, and delivered with a smile. Thank you Graceland Resort, for making myself and my friends feel so welcome. Highly recommend. Oh and the band in the front bar, at night, we're fantastic 😍

We're not staying here till August 2026 and already we have problems. We booked a pool view room for 2 weeks in August on the belief that they are all on the ground floor next to the pool. They don't advertise that this is not the case and some pool view rooms are on other levels. We paid extra for a pool view room and they can't guarantee we will be on the ground floor. We needed to be at ground level next to the pool as we are elderly and walking the extra distance is troublesome. We may as well have booked a room $300AUD cheaper if the pool view room is not going to be on the ground floor. I really don't think it's to much to ask to give us a ground floor room. When I emailed about this the reply I got from Ms. Wichuta Kamkom (Joy) Senior Assistant Reservation Manager was blunt and cold. Dear *********, Thank you for your email. Your special request is noted in our system with non-guaranteed and are subject to availability upon arrival. At this stage we may well look at another hotel that will be able to accommodate an elderly couple.