Norn Talay Surin Beach Phuket

An excellent hotel with rooftop swimmingpool overlooking the see and easy (just a Stone staircase) walk from Surin Beach which we found much spacious, clean and quiet them the Kamala beach from which we escape founding it too crowdy. Friendly Staff, clean and wellness equiped Roomster, water supplied Daily. Excellent sea view from room.

During the first week of November, we visited Phuket and stayed at Norn Talay Surin Beach Phuket for one night. Although it is listed as a four-star hotel, it felt more like a three-star experience, and the price did not seem justified. Firstly, the breakfast selection was very limited. For a four-star establishment, I expected a wider variety, including more meat options, jams, and related menu items. The breakfast offered included only fried noodles, two types of fried eggs, one Thai-style chicken dish, fried cabbage, steamed rice, tomato soup, ham, and sausages. The salad bar had just three dressing options, and there were only two types of bread, both of which were exposed to flies. Additionally, the milk provided was sour. Secondly, the room cleanliness was below four-star standards and had an unpleasant odor. The pathway from the hotel to the beach had an uncovered drainage area with a strong, unpleasant smell. Thirdly, staff service was also not very welcoming, including those in the kitchen; however, the security guard at the parking area was notably helpful and polite. Overall, the only positive aspects of the hotel were the swimming pool and the beautiful view, which were both excellent (it didn’t mean the pool was excellent).

I stayed at Norn Talay, and the experience was a complete disaster, especially considering the high price charged in January in Phuket. Yes, the location is outstanding, directly overlooking Surin Beach, with a beautiful sea view. Unfortunately, this is the only positive aspect. The property is very old and clearly worn out. Renovations appear to have been done quickly and poorly, with no proper standards: • Old sliding glass doors that do not close properly • Outdated room doors, weak and not reassuring in terms of security • A general feeling of poor maintenance and neglect The bathroom is extremely dangerous. The shower has a swinging panel/window that does not close or lock, offering no real safety protection. Anyone could easily slip and fall out of the bathroom, potentially falling outside on the beach side from the first, second, third, or even higher floors. This is a serious safety hazard — people could be seriously injured or even killed. Such a basic safety failure is completely unacceptable. Another totally unacceptable issue: no hot water in the room. Despite multiple requests to reception, 24 hours later nothing was fixed. I requested a room change, which was refused, with no alternative solution offered. Customer service is extremely poor, unresponsive and unprofessional. At this price level in high season, guests have the right to expect: • rooms in proper condition • fully functional facilities • efficient and professional service None of this is delivered here. Conclusion: A stunning location cannot compensate for a property that is old, badly maintained, poorly renovated, unsafe in parts, and badly managed. Terrible value for money. I strongly do not recommend this hotel.