Shangri-La Chiang Mai

I booked two rooms for my family from December 20–24 and had a wonderful stay. The security was excellent, vehicles were checked upon entry, and all bags were screened before entering the property, which made me feel very safe. Check-in was smooth and welcoming. The staff were professional and thoughtful, offering us tea upon arrival and even giving my daughters two elephant keychains, which was a lovely touch. The family room was very spacious and well worth the price, with two beds already set up and a great view. The second room was also comfortable and well maintained. Service throughout our stay was outstanding. Our housekeeper, Sally, went above and beyond by creating adorable elephant and dog towel designs each morning. Her attention to detail truly made our stay special. The bar also had great drinks with great staff members like Doy and Kinsley. The hotel’s location was very convenient, just a few minutes’ walk from two 7-Eleven stores, Chiang Mai Night Bazaar, and Anusarn Market. Overall, it was an excellent experience, and I would definitely book this hotel again.

The hotel is located in a great location, near the night market. Rooms were comfortable, spacious and well-decorated. Bed was a little soft for me, but that's personal preference. The room had some complimentary snacks, and also bottled water. There was a pool, but the water was a bit cold for me, since it was Feb. They do have a health spa which hotel guests can use. The health spa has a jacuzzi and a sauna and the male and female toilets/changing room areas. Staff were very friendly. Sometimes a little slow to respond to requests, but overall, they got things done. Enjoyed my stay.

Overall, the stay was fine. The food by the pool was tasty, although the service when trying to find someone to order from was a bit hit and miss. The staff at check in and check out were friendly and welcoming. As a hotel, it feels extremely dated (lots of brown, painted brown wood, dark purple furniture and frills) and rather ‘old school’. It would benefit from an injection of freshness/ modernisation to make it what you would expect from a Shangri-La. The rooms were not particularly clean. Floors didn’t seem to have been cleaned (crisp crumbs, dust and hair bands found on arrival). More pillow options would have been appreciated as the ones provided were very flat. The pool is not ideal if you are looking to relax. The children’s area is not separate from the other areas, so it is difficult to escape the noise. Families may enjoy this setup more.