Shenzhen Tower Bangkok

We really liked the hotel—they gave us a high-floor room with a beautiful view. The room itself is spacious and has everything we need. The breakfasts were delicious and varied. The only drawback is that it's a bit far from the metro station.

I really enjoyed my stay at this hotel. The room was beautiful and the view from the window was genuinely impressive. Breakfast was delicious every morning and made the stay even better. I’d happily come back again.

The situation worsened as the two staff members mocked and laughed at me during the conversation in a racist and unacceptable manner. They also called the security guard in an attempt to intimidate me instead of assisting me, even though I was a guest with a confirmed and prepaid reservation. Ultimately, I had to pay 50 euros after a long argument, and they even insisted I pay in Thai currency in order to be allowed to enter my room. The next day, two day-shift staff members (SRI BO and BAM) returned the full amount and offered a sincere apology, for which I am very grateful. However, this does not erase the negative and unfortunate experience I had during the night shift. This behavior not only affects my reputation as a guest but also damages the hotel’s reputation and the excellent image I have of your country and its kind people. Based on the above, I respectfully request your esteemed management to address the behavior of the night shift staff and take appropriate measures to ensure such actions are never repeated with any future guest. With sincere thanks and appreciation,