Cielo

We had a fabulous stay at Cielo in Koh Samui. In booking ahead, they were super responsive, helped arranged taxi from the airport etc. the place is very boutique and would consider high end. The rooms are stylish and super comfy. Lovely touches like the bar fridge is all free on the first day. The pool is amazing and I have to say the pool beds are the best we have ever had. They have very comfy bed beanbags on the beach. The food like the place is high end too. Not typical Thai prices however once you’ve eaten there you understand why. Every meal we had there was superb, high quality ingredients, generous in portion and presented beautifully. And finally huge call out to all the staff who work there - they really make the place and super friendly and can’t do enough for you. Highly recommend this place and if I was here again, I would stay here again.

Cielo is a little gem on Koh Samui. I loved its intimate atmosphere in sandy and rope tones. Each room is spacious, decorated with a lot of taste, and some even have a private pool. I appreciated the little lush garden in front of each room. The hotel is run by people from Saint-Tropez, and you can feel it even in the restaurant menu. There was no TV in my room, which I found positive: it encourages people to go out. The breakfast isn’t a buffet but a well-thought-out option that avoids waste. The beach, though short with slightly coarse sand, is still pleasant. Lastly, a big thank you to Goody, who took great care of us, booking everything we needed. A lovely experience I would recommend

We booked this hotel expecting a high-end, relaxing stay but unfortunately, several important issues made the experience very disappointing. To be fair, some things were our mistake we didn’t realize there’s no TV, the reception isn’t staffed 24/7, and breakfast is quite minimal. Those details were apparently written somewhere, so we’ll take responsibility for not checking. However, for the price (10,000 THB per night after an “upgrade” from a smaller 8,500 THB room), basic comfort and maintenance should be guaranteed and that’s where this place completely fails. 1. Air Conditioning: The upgraded two-floor room has only one air-conditioning vent upstairs. It’s impossible to leave it on when leaving the room, so when you return, it feels like a sauna. Downstairs never cools properly either — basic physics, cold air doesn’t rise — so the whole temperature balance is terrible. 2. Shower and Water Supply: The double shower setup looks nice but doesn’t work properly. Hot water runs out quickly and can’t supply both showers at once. Water pressure is weak, probably due to “eco-saving” restrictors. For a hotel in this price range, that’s unacceptable. 3. Bathroom Sinks: The double sinks were a joke — one only had cold water and the other only hot, clearly connected to a single water source split into two. 4. Toilets: Both toilets were loose and moved when sitting down — something that should be fixed immediately in any properly maintained hotel. Even after reporting it, no one came to fix it. 5. Drain Smell: The downstairs sink released a terrible sewage smell every time it was used, probably due to poor ventilation or drainage design — another thing that’s simply not acceptable in a luxury property. 6. Outdoor Areas: Given that the hotel promotes a “disconnect from technology” experience (no screens, no TVs), one would expect cozy, comfortable seating to enjoy the outdoor areas. But the first room had a balcony with no chairs, and the upgraded room had a yard with a single sunbed and nowhere else to sit — not even a chair or small table. 7. Cleanliness: For such an expensive stay, the cleanliness was below expectations. There was a constant dusty feeling in the room, and even small geckos were sharing the space with us. Overall, it felt like a place with potential, but poor design decisions, lack of maintenance, and basic comfort issues completely ruin the experience. Definitely not worth the price. (Photos attached for reference)