Virgin Rooftop Pattaya

The views are beautiful, saw a gorgeous sunset while enjoying our drinks. Food was great, steak was a little overcooked (asked for medium-rare and got medium). Lobster pasta was fantastic. Aoy was a wonderful and helpful server.

First of all, I was impressed by the service of the staff, such as the parking attendant named Khun Chan and the female waitress named Khunying and another one, I can't remember her name, but they both took care of my table on 11 Jan 25 from 9pm to midnight. In terms of the taste of the food, it was delicious, but the amount was too small, which was in contrast to the price that was quite high for this type of rooftop. And in terms of the food menu, there were quite a few choices. In terms of drinks, the price was quite high, such as the price of standard wine starting at 1800฿+ per bottle. Overall, I was impressed with the service, taste of the food, and the atmosphere (except for the music because not my type).

We visited this restaurant to celebrate the International Fireworks Festival, and I want to start by acknowledging that the atmosphere was truly the highlight of the evening. It’s a beautiful establishment with incredible views, and the ambiance alone could have made for a memorable night. Unfortunately, that ended up being the only positive part of our experience. We had paid a 7,500 THB advance reservation fee and were warmly greeted and seated quickly. After that, things went downhill. It took about 30 minutes before any server approached our table, and during that entire time we weren’t offered water, drinks, or even an acknowledgment. Our first appetizer which was the Angus tacos were excellent and also the only dish served hot that evening. The seafood tomyum that followed was disappointing: no spice and the shrimp were completely uncooked. For our mains, we ordered the surf & turf and the ribeye. Both arrived ice cold, and we didn’t even have silverware to eat with. It took another 20 minutes just to find a server to send the dishes back. When the food was returned (about 30 minutes later) we had already lost our appetite and asked for everything to be packed as takeaway. We also tried to order water at this point, and after another 30 minutes of waiting, it never arrived. At that moment, we decided to leave. What made things even more frustrating is that after we left, we were charged an additional 915 THB on our card, despite the server assuring us everything was settled before we walked out. I fully understand it was a busy night, but this is an annual event, and that should never be an excuse for such poor service and disorganized operations. We did speak briefly with the manager in the elevator and he mentioned he had just started a month ago and was working on improving things. He was very kind, and I genuinely hope he succeeds because this place has real potential. I plan to give it another try on a regular night to see if the service and food quality are better when it’s not so chaotic. Based on last night’s experience, though, I’m giving this place 2 stars and that’s strictly for the ambiance and the warm welcome at the door.