OUTRIGGER Koh Samui Beach Resort

The staff here are all extraordinary - very kind and friendly people, who will go the extra mile for you. They remember your name, and always checking if you need anything. The rooms are beautiful, so big and comfy, and very clean. Lots of mirrors, towels, robes, plug sockets and a separate sofa with tv area to relax in. And cute towel decoration too! We had a couple of issues with ours though - first night, our bathroom flooded due to an issue with the drains but this was quickly resolved by by maintenance and the second night our air conditioning wouldn’t work, this was fixed the next day and we were temporarily moved to another room to sleep. Although frustrating, we appreciate it was two breakdowns out of control and the manager did email us with an apology and solution quickly. The pool was really good, very clean and always plenty of comfortable sun-beds available with towels. We enjoyed relaxing here! Breakfast was great, lots of selection and all kept hot. I’d recommend including breakfast in your stay as that’s worth the money. The club lounge food was nice, although some of it cold even under the heat lamp it was nice to have that option. The location is good, 7 eleven is next door for any snacks you may want for your room and a 10-15 minute walk to Lamai night market and the bars. One thing to note is the hotel and pool/restaurant (Edgewater) are split by a busy road but there are always security staff there helping you to the cross the road who take the safety very seriously. Overall, it’s a nice hotel which I think a little overpriced (especially the restaurant!) but I would recommend a visit - we done a 3 night break here in between our travels which was enough.

My partner and I stayed there for 6 nights in mid-January and we absolutely loved it. The hospitality is out of this world and we felt so welcomed and had the best experience ever. The room was spacious and very clean and it had all the amenities needed. The hotel app was a plus as it helped with planning things and activities too. Ken the morning stretch instructor is fantastic as well as Palm the yoga instructor. We really enjoyed these activities offered at the hotel. Joy, the housekeeper assigned to our room did a great job too - the housekeeping team was overall wonderful, we actually lost a Baht note and they found it and returned it to us. Their honesty and integrity really touched us. On top of that, the front of house/reception team was delightfully, in particular Mook, Mario and Jamie the porter who were very friendly and answered to our questions and any requests. Regarding the Edgewater restaurant, the food was fantastic there and we loved the Barbecue and fire show night with the live band. The selection there is great and caters to everyone. The breakfast selection is equally as great. The head chef Joe, came to talk to us and he was great and personable too. The added bonus was having the security guards help cross the road safely to access the restaurant and beach. In terms of location, it is right on a busy road but it is very well located with launderettes and corner shops around the corner, as well as some restaurants. We liked the fact we could easily walked into Lamai too. We highly recommend to book a stay there if you’re visiting Koh SAMUI and we would ourselves stay there again.

We stayed with 2 small kids in Koh Samui and been to Sheraton as well as Outrigger. I must say Outrigger really exceeded expectations. First of all the location : Lamai on the main street/beach - the positioning of the rooms, promixity to the breakfast, kids play area, pools and main street is great. Rooms ( we stayed at 253 ) which is club lounge access, what a room - really have feeling of a beach /hawaian type of the room. Staff - amazing honesty ! Club lounge great - Pool - the guys who are helping you to cross the street great and kids club ladies are top notch. I would suggest for breakfast to have a huge pot of cooked milk oats and toppings next to it - this would be nice addition ( right now they have small portions oats in the fridge which can be better ) Really relaxed holiday we had - they have full 7 days a week tons of activities for adults and kids, and the location is great for laundry, 7 eleven, etc.