Villa Alanna

My wife and I stayed at the Villa Alanna in Chiang Mai Feb 12th through Feb 15th, 2026. Out of all of the hotels we stayed at during our time in Thailand, Villa Alanna may have been the best. It's a boutique hotel right next to the Old City. It's also conveniently located next to a 7-Eleven, and the hospital too. There is plenty of room for Taxi's or Grab's to pick you up in front of the hotel, so getting out and about was never an issue. The hotel itself was really charming, and the room décor was really well done. I particularly loved the lighting, especially in the bathroom. Bringing your kids would be fine for this hotel, but I think it seems better for couples only. The staff (Nick) in particular as well as others (Prun Prun...I believe) were incredibly kind and warm. You could tell they genuinely loved hearing about your day and were very accommodating to all of our needs. In response to other comments about noise issues, I didn't have an issue with that at all. We barely heard the traffic in our room on the first floor, and if we did it was maybe an ambulance on occasion, very briefly. Besides, tell me one hotel in Chiang Mai that doesn't have traffic rushing past at all times of the day and night. It's a busy, noisy city, what do you expect? I can promise you, unless you're way too uptight, the noise level is just fine. My wife and I would absolutely stay at this hotel again in a heartbeat.

The staff's hospitality is excellent!! They are all friendly and helpful. Four of my female friends stayed in one room, and it was comfortable with a spacious living room, two showers, and two toilets. Breakfast is not a buffet but rather a pre-selection type, but whatever you choose, it is delicious and the portions are ample.

Strict, Inflexible Policy and Disappointing Stay We recently booked a 4-night stay at this villa, and unfortunately, our experience was overwhelmingly negative due to a combination of a rigid policy and poor accommodation. Our troubles began even before we arrived. Our flight to Chiang Mai was cancelled due to extreme weather conditions. We immediately contacted the villa, hoping for understanding, but were told that our booking was non-refundable and, more surprisingly, could not even be rescheduled. We were left with a difficult choice: forfeit the entire amount or find a way to get there. We managed to arrive a day late by purchasing new, expensive flight tickets for the following day. This meant we lost the first night of our stay. We politely asked if the villa could waive that one night's charge given the extraordinary circumstances, but the request was firmly denied. When we finally checked in, there was no gesture of goodwill or compensation for our trouble. The room itself was a letdown. We were assigned a room facing a noisy street, making it difficult to relax. To make matters worse, the air conditioning was not functioning properly, which led to several uncomfortable and sleepless nights. Basic hygiene was also a concern. The towels provided were visibly dirty and stained. Luckily, we had brought our own, so we avoided using them. The one positive aspect of our stay was the staff, who were consistently nice and polite. However, their good service could not make up for the villa's inflexible policies and the substandard room conditions. A word of advice: If you book this villa, be 100% certain you can arrive, no matter what. They do not make exceptions for flight cancellations, even for weather events beyond anyone's control. The financial risk, coupled with the disappointing room quality, makes it a stay we cannot recommend.