The Ecotel Bangkok Hotel

If anyone is wondering why this hotel has mixed reviews, I’d like to share my honest experience. I’m a citizen of Sri Lanka and stayed at this hotel for 4 days. Overall, my experience was very positive. The staff and hotel crew were extremely helpful, polite, and professional. Thai hospitality is truly exceptional, warm, respectful, and consistently welcoming. Some of the negative reviews, in my opinion, are not due to the hotel itself, but rather due to the behavior and expectations of a certain type of guests. If you take time to read the low-rated reviews carefully, you’ll notice that many of them seem to come from the same group / country of people, often expecting rules to be bent or ignored in shared spaces. The hotel has clear signs near the buffet such as “Do not eat while sitting” and “Do not take food outside the buffet area.” These rules exist because some guests fail to follow basic public etiquette, making it difficult for staff to manage the dining area comfortably for everyone. During one breakfast, I personally witnessed behavior that was disruptive and unpleasant for other guests. In the common washroom area, there was also a notice stating “Absolutely no showers allowed,” which further shows how shared facilities are sometimes misused by certain group / country people. None of this should reflect poorly on the hotel. The staff clearly put in effort to maintain standards despite these challenges. I’d especially like to mention the cleaning lady who serviced our room daily she always greeted us with a warm smile and kept the room spotless. Small gestures like this reflect the genuine kindness of Thai people. In conclusion, I would gladly stay at this hotel again on my next visit to Bangkok. If you are a respectful and considerate traveler, these issues mentioned in some reviews will not affect your stay. Don’t let the mixed reviews discourage you the hotel and its people truly deserve appreciation

The rooms were great and well equipped with lockers. Complimentary breakfast was provided, which was nice. As it was peak season, helper service was not available and we had to carry our baggage on our own

I stayed at The Ecotel Hotel, Bangkok and would like to share my experience. Location: The location is okay-okay. One positive point is that there are many Indian restaurants nearby, which is convenient for Indian travelers. A 7-Eleven store is also located close to the hotel. Hotel Staff & Service: Unfortunately, the hotel staff experience was not good. We felt that Indian guests are treated with unnecessary skepticism. On one day, we left early for Safari World and placed a Do Not Disturb tag on our door so that no cleaning staff would enter the room. When we returned late at night, we requested the complimentary two bottles of water for that day. Initially, the staff refused to provide them and only gave the water bottles after a long and uncomfortable discussion. This left a very poor impression. Security Deposit: The hotel charges a security deposit in advance of INR 5,000 or 2,000 THB, which is quite high and should be clearly informed before booking. Food: The hotel serves a good Indian breakfast, which is one of the few positives of the stay. Rooms: Rooms are very small and not suitable for travelers with luggage or families. Rules & Regulations: There are many rules, regulations, and fines, all mentioned in a special file kept in the room. This makes the stay feel restrictive rather than comfortable. Value for Money: Overall, the hotel is not value for money considering the room size, staff behavior, and strict policies. Overall Experience: While the location and Indian breakfast are positives, the unfriendly staff behavior, small rooms, excessive rules, and high security deposit make this hotel not recommended, especially for Indian travelers. ⭐ Rating: 2.5/5