Arnoma Grand Bangkok

Arnoma Grand Bangkok feels like a classic city hotel that still knows how to take care of its guests. Sitting right in the heart of the Ratchaprasong area, it’s incredibly convenient, with major malls and transport just steps away, yet once you’re inside, the pace slows down noticeably. The rooms are spacious and comfortable, with a layout that feels practical rather than cramped. Everything is clean and well maintained, and while the design leans more classic than trendy, it adds to the sense of ease and familiarity. After a long day out in Bangkok, coming back to a quiet, comfortable room here feels reassuring. Service is where Arnoma Grand quietly shines. Staff are polite, attentive, and efficient, always ready to help with directions, transport arrangements, or small requests without fuss. Check-in and check-out are smooth, and you get the sense that they’re experienced in hosting guests from all over the world. The hotel facilities add to the experience. There’s a pool for a quick dip to escape the heat, a gym if you want to stay active, and dining options that are reliable and convenient. Breakfast is generous and satisfying, offering a good mix of local and international choices to start the day. Arnoma Grand Bangkok may not try to be flashy, but that’s exactly its strength. It’s dependable, comfortable, and perfectly located. If you’re looking for a solid stay in central Bangkok where everything just works, this is a hotel you can trust.

I would like to share my feedback based on my recent stay at your hotel, with the hope that it can help improve your services in the future. Firstly, cleanliness needs more attention. Some of the toilets at the lobby were not clean, which gave a poor first impression. In addition, housekeeping service should be improved. During one of my stays, basic amenities such as toothpaste, toothbrush, and sufficient towels were missing. I believe housekeeping staff per floor should be increased to ensure rooms are properly checked and maintained. Secondly, the breakfast experience needs improvement. The waiting time was very long, similar to standing in a queue, which made it uncomfortable for guests. Regarding staff service, it was inconsistent. Some days the staff were friendly and smiling, but on other days they appeared angry and unprofessional, especially one staff member at the courier/service counter. I strongly suggest more staff training on customer service and communication. Lastly, the room facilities were not sufficient. One of the rooms I stayed in had poor facilities that require repair and refinement. Overall, I believe the hotel has potential, but improvements are needed in cleanliness, staff professionalism, housekeeping, and room facilities. I hope my feedback will be taken positively for future improvements.

Im not sure how this is a 4 star hotel but this was such a terrible experience even for one night. The hotel is outdated, old, run down in my opinion and smells like mildew in the lobby. The smell is profound throughout the floor we was on too and in our room. As I was getting ready to leave I saw a few roaches in the bathroom and around the common area. So the rooms are infested as well. The carpet is full of stains. The bathroom was not clean. Hair was found throughout the bathroom floor and in the drain. The shower head was full of mold. The vent looks like it hasn't been maintained and wiped down. I told the front desk about my stay and that the room had roaches in it and it was like he couldnt understand what I was saying. I even showed him pictures. The bell boys was very helpful and the hotel is in a good location but its not worth the stay. Its not worth a 1 star in ny opinion. Please take heed to the other negative reviews before booking here. This place is nasty and unacceptable to stay at.