Hilltop Wellness Resort

Hilltop is a great place to stay if you want to relax and avoid the crowds. The room was comfortable with a lovely view and easy access to the pool. One thing to note is accessibility. Guests with disabilities may find it challenging, as the lift only serves the 1st and 5th floors, and the other floors require using the stairs. The staff were all very friendly and welcoming, and breakfast was really nice and healthy. While the selection is not very large, it is well prepared and ideal for guests looking for gluten free or vegan options. I would especially like to mention Jamie, who made our stay truly memorable. From the moment we met her at breakfast, she stood out for her warmth, professionalism, and genuine care for guests. Many people we spoke to also mentioned how lovely she is, which says a lot. She has a friendly manner, a lovely smile, and a great accent, and she makes every guest feel welcomed and valued, almost like family. You can meet her in the morning, and she leaves a very positive impression that stays with you even after your stay.

The welcoming staff start the journey into this beautiful hotel. K greeted us with a warm and helpful manner and explained things to us in very good English. We stayed B&B but paid to eat in the restaurant as it was so lovely and the staff there were really accommodating and helpful especially Thae. This is a little jewel in the lush green flora and fauna. You can explore the nature walk, treetop yoga room, hot and cold whirlpools or just sit in the relaxing reading room with free afternoon teas. We stayed in a zen room number 304 and the lady who looked after our room was very thorough and paid attention to every little detail. This is a perfect place to relax made even more special by the helpful, kind staff here. We will definitely be back and we will be recommending this hotel to anyone we know intending to travel to this area.

Hilltop Wellness Resort Phuket – ★★★☆☆ We booked Zen Balance room with spa bath. The resort is in a nice location with a peaceful atmosphere, and overall the staff are friendly and welcoming. The laundry service (which is outsourced) was good and efficient. A special thank you to the yoga coach, she was fantastic and truly professional. However, there are several areas that need improvement. It seems there is only one iron available in the hotel, as it was taken away each time we used it, and the ironing board was very dirty (see photo). The food prices are extremely expensive compared to other hotels and restaurants in Phuket, and the portions are very small, which was disappointing. The pool bar staff need more training, as they did not seem confident in making cocktails. We also tried two different types of massages, but surprisingly both felt exactly the same, and unfortunately the technique was not professional. With better training, improved organisation, and more reasonable food pricing, this place could receive much better reviews. There is potential, but some important improvements are needed. Thank you