S3 Ayutthaya

Clean room but housekeeping still forgot previous guest amenity used. Not a good shower design, Shower facing the light behind the mirror, it’s too bright. Air con not cool during the day.

The room and location were perfect, and we truly enjoyed our stay. However, I would like to share some feedback regarding our experience with the reception staff. During check-in on 20Feb26, we had an uncomfortable experience. Our friend had already checked in on our behalf, and we were looking for the key card at the lobby. Unfortunately, there seemed to be a misunderstanding, as the staff thought we were trying to check in under a different name. The situation was not fully clarified, and our friend was contacted in a tone that felt somewhat unfriendly. This made us feel uncomfortable, especially as we were not aware of the hotel’s specific policies. We believe that with a bit more patience and understanding, the situation could have been handled more smoothly through clearer communication. That said, we would like to sincerely thank the female staff member who helped improve the situation. She demonstrated excellent service and professionalism, and we truly appreciated her assistance. Thank you for taking our feedback into consideration.

The reception is like boarder control not helpful or friendly and looks unwelcoming. The rooms are adequate and clean, nothing special. Very noisy in the mornings. The balcony has no furniture they did provide 2 folds chairs on request. The restaurant is buffet the breakfast looked like it had been there for days. Not a 4 star restaurant. We did not eat there, if you decide to be aware it closed at 4pm. This is most inconvenient as the only way out at the hotel is a main road that is not safe to walk down. However taxis are cheap but not always available for the short distances. Ee would not recommend this hotel there are better and cheaper ones in much better locations.